Refunds and vouchers
Do you need to request a refund or travel voucher because of COVID-19, but don’t know the whats and hows yet? Check the most asked questions about this topic.
If your travel voucher is issued between 01 March 2020 and 31 August 2021, you can still use it to make a new booking. Your booking should be made before 31 August 2022, and you can book any offered flight, regardless of the travel dates. You can do this directly online.
Requesting a refund
You can request a cash refund via our online refund system. This system checks if you’re eligible for a full cash refund or only part of it. You can also use the system to check the status of your request. We’ll try our best to process your request as soon as possible.
Note that separate policies are in place for: